The following outlines our return/refund protocols. Please contact us if you have additional questions.
No refunds will be given for the following items:
- Services rendered
- Dispensed medications, even if unused
- Individual doses of heartworm and flea prevention that come from a larger box, even if unopened
- Special order medications/products
- Free or promotional items
- Items not originally purchased from us
Partial refunds may be available on the following items (minus a restocking fee)*
- Unused/unopened medications sold in complete packaging where packaging and tamper seals remain intact
- Clean, undamaged, unused e-collars (cone)
- Pre-paid medications (other than special order products) not picked up within 7 days of notification of availability
*Items eligible for a partial refund must be returned within 2 weeks of purchase and must not be less than 6 months away from their expiration date. A restocking fee of 20% will be charged for each item returned to stock. Refunds will not exceed the price paid for any given item.
The following items are eligible for a full refund
- Hill's Prescription Diet products
- Purina Pro Plan Veterinary Diets products
- Vetoquinol products
All refunds must be approved by management and may take up to 2 business days. Refunds are applied to pet owner accounts as a credit. Please notify us if you need your refund returned via the original form of payment.